Apply for the post of Customer Lead Executive Jobs, The Work of Customer Lead Executive Jobs are Most of the time, the Lead Manager’s job is to use a variety of tactics to increase and maintain profit, efficiency, customer engagement, and brand loyalty. Systematizing marketing and advertising efforts and increasing revenue and sales are the responsibilities of the Manager.
Producing progress reports, reviewing documentation and transactions, managing the budget, procuring supplies, and conceiving strategies to generate leads and achieve goals more quickly are all typical responsibilities, although they will vary depending on their industry.
The ideal candidate should be familiar with VAT and have previous experience in reconciliations, accounts payable and receivable, and accounting. In a variety of Finance and Accounting matters, the Accounts Executive will collaborate with the Finance team on operative and administrative tasks.
Customer Lead Executive Jobs Responsibilities:
Management of the Call Center
- Create, examine, and verify all processes of the Customer Service Agency; Work to create a magical call center team by ensuring that they remain engaged and up to standards Promote and infuse the company’s tone of voice in all communications and scripts;
- Coordinate support team trainings with relevant teams. Ensure consistency of Customer Service messaging across all channels, digital and on call. For Customer Lead Executive Jobs.
- Work actively to onboard relevant retail and headquarters business owners to CS processes by liaising with the content team as needed.
- Create workshops and communication channels between internal teams and the call center. Define a procedure to ensure that call center employees are always aware of the company’s campaigns and policies.
- Manage and oversee call center reports. manage the call center budget and keep an eye on usage; verify and validate the quality checks made by a dedicated team.
- Ensure that established SLAs are met Regularly, as necessary, examine the structure of the call center team and the points of contact Improve
Customer Satisfaction
- by suggesting enhancements and assigning priority to them; Establish and uphold a singular metric of customer satisfaction across all tools and platforms;
- Introduce an internal digital feedback feature to make sure the entire business is kept informed and the appropriate teams are held accountable. For Customer Lead Executive Jobs.
- Track and moderate customer feedback platforms:
- Coordinate with local testers in the country and key markets and build relationships with them. Reviews from Mystery Shopper, Love Meter, and app stores, among others
- Coordinate with the legal and business teams to ensure that all legal notices are displayed throughout the digital customer journey (Terms & Conditions, Privacy & Cookies policy, legal reassurance content at account creation, basket, etc.) is current, accurate, and easy to understand for the final customer.
Digital and Omnichannel Experience
- Conduct regular reviews of the entire ordering process on the website and app; test orders and mark areas for improvement to guarantee a consistent experience across all markets and languages;
- use findings to reduce friction points, aiming to continuously enhance the customer experience;
- Create tickets on a regular basis and work with other teams to monitor progress toward meeting pre-established SLAs: trade, marketing, animations, local IT, central IT, etc.For Customer Lead Executive Jobs.
- Create and maintain a roadmap for permanent experience topics with the help of animations, marketing, CRM, and the retail operations team.
- This will ensure that initiatives have target dates that correspond to agreed-upon priorities. Work with local IT and central IT/Business teams to scope and roll out customer service projects.
- Liaise with the Digital Product team to add initiatives to the digital enhancement tracker: work with customer insights to determine the priority levels of flagged improvements, separating enhancement requests from bugs.
Customer Lead Executive Jobs Qualifications:
- Excellent written, verbal, and interpersonal communication skills in English and Arabic (optional) A background and experience in the automotive industry are combined with exceptional skills in project and stakeholder management.
- Capability to comprehend and manage complex business processes, which is driven by performance and autonomous.
- outstanding attention to detail.
- strong history of customer service.
- Strong comprehension of how CRM activities affect brand equity and image Experience managing CRM and agencies and contact centers to support CRM activities Knowledge of CRM systems (such as Salesforce)
- Improved CRM activity through database performance analysis and optimizations.
How to Apply For Customer Lead Executive Jobs 2023?
- Applications can be submitted online at the official website by candidates who meet the aforementioned requirements.for the
- The selection process will only take into account applications that have been submitted online at Click Here,
- After the deadline, no applications will be considered.
- Only shortlisted candidates will be contacted for an interview.