This websites offers to Apply Officer Service Customer Jobs, the work of A client care official is a public-confronting job that includes speaking with clients and clients through phone, eye to eye, or email in regards to a specific help or item.
A help official or client administrations official is an expert who is a piece of a monetary supervisory group that conveys administrations to clients. Administration officials give client support administrations by keeping an elevated degree of impressive skill and capability in client cooperation’s.
There are a few ways to advance your career in customer service. Lead a team of professionals who interact with customers and become a people manager. Develop your technical customer service skills by focusing on a specific product or service. Concentrate on writing content that provides assistance for your company’s knowledge base.
Officer Service Customer Jobs Duties:
- Answering inquiries regarding a company’s offerings.
- Managing transactions and orders.
- Troubleshooting and resolving technical issues.
- Distributing information regarding a business’s offerings.
- Proactive communication with customers.
- Managing complaints from customers.
- Gathering and evaluating feedback from customers.
Officer Service Customer Jobs Description:
Direct customer service, responding to customer inquiries and requests for a variety of standard transactions and services, selling retail products and services, and cross-selling investment banking and treasury products are all responsibilities of this position. In order to assist in identifying and promoting opportunities for sales of a comprehensive range of retail products and directing customers to the appropriate sales team members, this position also requires an understanding of retail products.
Handles account opening, modification, transfer, and closure, as well as the opening and closing of safe deposit boxes, the opening and renewal of fixed deposit accounts, Saudi Shares, check books, and the mailing of account statements and advices. Supervises and delivers VISA and SARRAF cards and PINs in accordance with the Bank’s policies and procedures. Responds to standard inquiries and provides information.
Identifies and promotes opportunities for standard product sales and refers customers to the appropriate sales team Follows up non-active customer accounts to re-activate the relationship in order to minimize the number of zero balance and/or low balance accounts Ensures proper display of advertising, merchandising materials, and availability of customer forms and brochures in the Branch and ATM lobby in accordance with RBG’s policies and guidelines Performs other functions as may be directed by Branch Manager from time to time Maintains customers’ files and legal.
Officer Service Customer Jobs Detecting And Combating Fraud
Completely cooperate with AFMD in putting recommendations and preventative measures into action.
The AFMD Policy and Procedure should be read, comprehended, and followed.
Conform to the Whistleblowing, Code of Conduct, and Professionals Ethics Policies, make a commitment to report fraud cases or suspected behavior.
to uphold the highest standards of integrity, dedication, and honesty in accordance with the Professionals’ Ethics Code.
Officer Service Customer Jobs Operational Risk
Along with responding to assessments and ORM-related requests, report associated operational incidents promptly and in full cooperation.
Officer Service Customer Jobs Compliance
Follow all laws and regulations and report any financial crimes or violations, such as money laundering and financing of terrorism.
Officer Service Customer Jobs Skills
Knowledge of BSF policies and procedures pertaining to organization, retail products and services, and management guidelines Excellent written and spoken fluency in Arabic and English Excellent interpersonal and conflict resolution skills Excellent analytical skills relating to financial figures and statistics Excellent understanding of SAMA rules and regulations Excellent understanding of Retail Credit Guidelines and Consumer Credit Policies, Visa/Master Card Policy and Procedures Marketing and Selling Skills, Excellent interpersonal and communication skills.
How to Apply For Officer Service Customer Jobs 2023?
- Applications can be submitted online at the official website by candidates who meet the aforementioned requirements.
- The selection process will only take into account applications that have been submitted online at Click Here.
- After the deadline, no applications will be considered.
- Only shortlisted candidates will be contacted for an interview.
- The test and interview will not be covered by TA/DA.